Original Link: From RLHF to RLHB: The Case for Learning from Human Behavior - with Jeffrey Wang and Joe Reeve of Amplitude
Summary
AI at Amplitude with Alessio, Jeffrey, Joe, and Swyx
Alessio, the host, starts by explaining the podcast's focus on AI research and its application, emphasizing the show's technical orientation.
Jeffrey, a co-founder and Chief Architect at Amplitude, introduces himself. He’s been in the field of product analytics for about a decade, helping businesses understand user behavior data to make informed product decisions. He finds recent trends in AI especially exciting, recognizing AI's increasing importance in product data and development.
Joe Reeve shares his background in tech startups and mentions his current role leading AI R&D at Amplitude. Both he and Jeffrey express enthusiasm for the innovations they're exploring.
The discussion moves to Amplitude's journey with AI. Jeffrey provides an overview: Amplitude's primary goal is helping customers utilize their product data to enhance their offerings. With digital products generating vast amounts of data, sifting through this information is challenging. Amplitude aims to bridge the gap between the massive data and actionable insights, viewing this as an AI-centric problem. He also recounts the origin of Amplitude, emphasizing the significance of product analytics in the gaming sector, where meticulous analysis of user data is critical.
Drawing parallels, Swyx mentions other tech giants like Slack and Discord that originated from gaming ventures.
The conversation shifts to current R&D efforts. Joe highlights their dual approach: implementing AI in their products and supporting their customers in doing the same. They've developed a framework to identify areas for AI integration by examining collaboration touchpoints, deeply embedding features, and creating supplementary AI tools. One of their recent tools allows users to input queries, which are then translated into charts. However, they faced challenges with AI models losing context or generating errors.
In essence, the conversation offers insights into how a tech company like Amplitude is navigating the ever-evolving world of AI, dealing with challenges, and envisioning the future.